Privacy Policy

Last updated: 10/2025

At Sol Sxxology, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website [www.solsxxology.com], contact us, book a session, subscribe to our newsletter, or otherwise interact with us online.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as any other applicable privacy legislation.

1. Information We Collect

We collect both personal and non-personal information in order to provide our services and improve your experience.

1.1 Information You Provide Directly

You may provide information to us when you:

Book a counselling, coaching, or consultation session
Subscribe to our newsletter or download resources
Fill out contact, intake, or feedback forms
Participate in workshops, surveys, or programs
Communicate with us through email, social media, or other channels

The personal information we may collect includes:

Full name
Email address
Phone number
Payment or billing details (processed securely through third-party platforms)
Relationship, wellbeing, or sexual health information you voluntarily provide in intake or consultation forms

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

IP address and general geographic location
Browser type and device information
Pages viewed, links clicked, and session duration
Data through cookies and similar tracking technologies (see Section 7)

1.3 Sensitive Information

As a sexology and counselling practice, we may collect sensitive information such as details about your relationships, sexuality, or emotional wellbeing. We only collect this type of data with your explicit consent and solely for the purpose of providing professional services.

2. Why We Collect This Information

We collect and use your information to:

Provide counselling, coaching, and educational services
Manage appointments, communications, and service delivery
Send updates, newsletters, and promotional materials (with your consent)
Improve our website, programs, and client experience
Meet legal, professional, and ethical obligations
Conduct internal analysis or research (in de-identified or aggregated form only)

We only collect information that is reasonably necessary for these purposes.

3. Legal Basis for Processing

We process personal data under the following lawful bases:

Consent – you have given explicit permission for us to collect and use your data
Contract – processing is necessary to provide the service you have requested
Legal obligation – to comply with applicable laws and professional standards
Legitimate interests – such as improving our website or understanding client needs

4. Sharing Your Information

We respect your confidentiality and will never sell, rent, or trade your personal information.

We may share data only when necessary, including with:

Trusted service providers, such as payment processors, scheduling systems, website hosts, and email marketing platforms
Professional partners or supervisors, for clinical supervision or referrals, only with your consent and when professionally appropriate
Regulatory or legal authorities, when required by law or ethical duty

All third parties we engage with are required to maintain privacy standards consistent with applicable laws.

5. Data Storage and Security

We take reasonable steps to protect your information from misuse, interference, loss, or unauthorized access.

Your data may be stored in secure, encrypted cloud systems hosted within Australia or overseas (depending on our service providers). Only authorized personnel have access to sensitive information, and they are bound by confidentiality agreements.

6. Retention of Information

We retain personal information only for as long as necessary to:

Provide our services
Comply with legal and record-keeping obligations
Resolve disputes and maintain professional accountability

When information is no longer required, we securely delete or anonymize it.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Enhance website performance and functionality
Understand visitor behavior and improve content
Personalize your browsing experience

You can adjust your browser settings to refuse cookies. However, doing so may affect certain features or functionality of our website.

8. Your Rights

Depending on your location and applicable law, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete data
Withdraw your consent at any time
Request deletion (“right to be forgotten”)
Object to certain types of processing
Request transfer of your data to another provider (data portability)

To exercise these rights, contact us at hello@solsxxology.com.
We will respond within a reasonable timeframe in accordance with privacy legislation.

9. Minors’ Data

Our services and website are intended for individuals aged 18 and over.
We do not knowingly collect or store information from anyone under the age of 18.

If you believe a minor has provided us with personal data, please contact us immediately so we can delete it.

10. International Data Transfers

Some of our trusted service providers may store or process data outside of Australia.

When this occurs, we take reasonable steps to ensure your information remains protected and handled in accordance with Australian privacy laws.

11. Links to External Websites

Our website may contain links to other websites or resources.
We are not responsible for the content, security, or privacy practices of those third-party sites and encourage you to review their respective privacy policies.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

The revised version will be posted on this page with the updated “Last updated” date.

13. Contact Us

If you have questions, concerns, or requests about your personal information or this Privacy Policy, please contact us: